All products sold here are digital. Sample packs, tutorial videos, Ableton racks and instruments, and Serum presets are delivered as downloads — there is nothing to post back, and a file cannot be returned once it has been downloaded.
Purchases are non-refundable. Your download is made available the moment your payment is confirmed, so please make sure the pack you are buying is the one you want before you check out. Every product page lists exactly what is inside — sample counts, what the racks and instruments require, and whether Serum presets are included. If anything is unclear, ask me before you buy rather than after.
I do not refund for change of mind, for buying the wrong month by mistake, for owning a pack already, or because a pack turned out not to suit your style.
If you are a consumer in the EU or the UK, you normally have 14 days to withdraw from an online purchase. That right does not apply to digital content delivered immediately, once delivery has started and you have agreed to it.
By completing your purchase you expressly request immediate delivery of your download and acknowledge that you lose your right of withdrawal once that delivery begins. You confirm this at checkout and receive written confirmation by email.
If you would rather keep that right, do not complete the purchase — email me instead and I will arrange it another way.
Final sale covers change of mind. It does not mean you are stuck with something broken. If any of the following happens, email me and I will put it right:
In each case the fix is a working download, not a refund. I would rather you ended up with the pack you paid for.
Duplicate charges. If you were charged more than once for the same pack, tell me and I will refund the extra payment in full, no questions asked.
Beyond that, a refund is only issued if a genuine fault cannot be resolved — if I cannot get a working file to you at all, you are not left out of pocket.
These packs are large; most run between 500 MB and 10 GB. A download that stops partway is almost always the connection rather than the file. Try again on a stable connection, and if it still will not complete, email me and I will reset your access straight away.
Email info@montybeats.com with your order number and a description of the problem. I aim to reply within 2 business days.
Where a refund is agreed, it is returned to your original payment method and usually appears within 5–10 business days, depending on your bank or card provider.